Pygmy Marmosets for salePURCHASE TERMS & CONDITIONS
WHEN YOU PAY A DEPOSIT OR RESERVATION FEE ON ANY OF OUR ANIMALS, YOU ARE AGREEING TO ALL THE TERMS AND POLICIES LISTED ON THIS WEBPAGE.
Our animals’ wellbeing and safety are of the utmost concern. Therefore, Top Tree Treasure retains the ability to decline a transaction to anyone without having to provide a justification. We appreciate your cooperation.
01. HEALTH GUARANTEE
All babies are guaranteed to be in good health and free of parasites, illness and disease at time of pickup. If you believe your new baby has parasites, illness or disease, you must take him/her to a licensed vet experienced with exotics within 48 hours of pickup. If the vet determines that the animal was sold in ill condition, you may return the animal for a replacement only. A vet report written by a licensed veterinarian experienced with exotics stating that the animal was sold in ill condition must be forwarded to Top Tree Treasures in order for claims to be considered. Animals must be returned within 3 days of pickup date for this guarantee to be valid. Any injuries or medical conditions developing after the buyer picks up the animal are not covered by this health guarantee. Animals shipped by a third-party transporter are also not covered by this guarantee, as we have no control over what happens to the animals during transport. Once the animal has left our care,Top Tree Treasures makes no guarantees of the animal’s condition when it arrives.
02. DEPOSITS AND PAYMENTS
All deposits are nonrefundable and nontransferable. We no longer accept Venmo. A nonrefundable deposit of $500 will be required to reserve the baby of your choice. For local pickups, the remaining balance will be due on the scheduled pickup date. Acceptable forms of payment are Cryptocurrency, Wire Transfer (using Western Union, MoneyGram, WorldRemit), Zelle, Apple-Pay CashApp, or PayPal Friends & Family. We no longer accept Venmo payments, and we do NOT accept Goods & Services payments through PayPal. For purchases of animals that are to be transported, the remaining balance must be paid 7 days prior to the first scheduled day of the transport.
For transported animals with a total purchase over $1000, only cash is accepted in the form of a wire transfer, Zelle, or PayPal Friends & Family. All payments must be cleared, not pending, by the payment due date. The form of payment used to pay for the animal must match the name of the buyer on the invoice.
You must be at least 18 years of age to be a buyer or authorized receiver.
03. LOCAL PICKUPS
We are available for local pickup Monday through Friday from 12PM-4PM. Some Saturdays we can be available between 12PM-2PM with advanced notice. Pickups must be scheduled at least 24 hours in advance. Please contact the seller if you are going to be late for your appointment. We reserve the right to reschedule appointments if the buyer is more than 30 minutes late. All animals reserved must be picked up within 7 days of their “ready by” date, unless other plans explicit in writing have been made. Failure to comply to any of these terms will result in immediate forfeiture of all deposits and vet fees, and the animal will be re-listed as available.
04. PET TRANSPORT
Animals will be delivered by a USDA-licensed pet transporter on the next available route via door-to-door ground transport. Routes are nationwide. Before purchasing, please bear in mind that we cannot provide a delivery date until our transporter does. While we will try to get your baby to you as soon as possible, not all routes travel through every state. Delivery estimates are not guaranteed, as factors such as traffic, construction and weather conditions can affect actual delivery dates/times. Actual delivery can occur at any time, day or night. Buyers will be updated with delivery estimate changes, and drivers will contact the buyer directly by the phone number disclosed on our application when they are upon approach. Buyer or authorized receiver must meet with the drivers within 15 minutes of arrival, show government-issued photo ID and sign all accompanying forms (USDA Transfer Form and Top Tree Treasures contract). Failure to comply to these terms will result in the transporter leaving with the animals. The buyer may then choose to have the animals redelivered at the buyer’s expense, or they may choose to cancel the sale. A cancellation of the sale will result in forfeiture of all deposits, shipping fees and vet fees, and another shipping fee will be charged to transport the animals back to the seller. Any remaining balance after a 50% restocking fee of the original purchase price will be refunded to the buyer if the sale is canceled.
PLEASE NOTE: It is known that transport can be stressful on animals. The buyer must understand that Top Tree Treasures has no control over what happens to the animal during transport. Once the animal has left our care,Top Tree Treasures makes no guarantees of the animal’s condition when it arrives. It is the buyer’s responsibility to insure any animal throughout transport, if desired. We prefer all our buyers to pick up their new pets from us in person. However, if the buyer still wishes to choose this transport option, it is at the buyer’s own risk.
It is our policy to choose the soonest transport route in order to get babies to their new families during the optimal bonding period. For pickups, we allow a 7-day grace period from the date of reservation or ready date, whichever is later. If the buyer chooses to reschedule pickup or transport to a later date, they must pay for the animal in full by their ready date, and all payments will be nonrefundable. They will also be subject to a daily boarding fee, which is also nonrefundable and needs to be paid upfront.
06. PET PHOTOSHOOTS
We take 2 sets of photos for all animals that are for sale. Once when they are posted to the website, and again when they are just about ready to leave. If you would like to request additional photos, please Request our Zelle Payment Email and Name to pay the extra photoshoot fee. $15 will cover 5 photos, and $20 will cover 5 photos plus a short video. Sometimes we will snap quick photos and videos of certain animals that we will happily send you for free. However, the fee will apply if you are specifically requesting extra photos/videos, as it takes us some time to set up and conduct a pet photoshoot. Photos will be provided within 5 days of payment date.
We offer the following return policy to ensure the well-being of our animals in the case that you decide that they are not the right fit for your family or lifestyle. 50% of the animal’s purchase price will be refunded if the animal is returned to us within 7 days, or 25% if returned within 14 days. If discounts were applied to the purchase price, the refund will be adjusted accordingly. The animal must be returned to Top Tree Treasures at the buyer’s expense, and they must be unaltered (if sold unaltered) and in good health and condition. After 14 days, we will gladly accept surrenders of any of our animals so that we may find an appropriate new home for them. Top Tree Treasures reserves the right of first refusal on any animals sold, should you decide to rehome them. Deposits, boarding fees, shipping charges, vet fees, and photo fees are nonrefundable, as well as supplies and food purchases.
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Davie, Florida 33325
+1 (443) 684-7594